Account details (name, email, shipping address), your orders, claims, invoices, and Depot Credit, your chat messages and support tickets, and basic device and usage data (such as how you interact with live shows and the app). Payment is handled by a PCI-compliant third-party payment processor; we never store your card number.
To run live sales and your account, process orders and payments, ship items, provide support, and prevent abuse. We also analyze activity on the Platform, such as your claims, chat, and usage patterns, to understand what customers want, decide what to stock, and improve our products, features, and live shows. Where we can, we work from combined or de-identified insights rather than your personal details, and we never sell your data.
We use trusted third-party providers and share only what each needs to do its job: a payment processor (to take payment), a shipping and label provider (to deliver your orders), and order, inventory, and support-ticket software (to manage records and help requests). We do not sell your personal information.
We use essential cookies to keep you signed in and the Platform working. We aim to minimize non-essential tracking.
We keep your information as long as needed to provide the service and meet legal obligations, and we use reasonable safeguards to protect it. No system is perfectly secure.
You can view your activity in My Depot, update your profile, and request access to or deletion of your data by contacting Support, subject to legal limits.
The Platform is not directed to children under 13, and we do not knowingly collect their data.
We may update this policy and will post the new effective date. Questions? My Depot → Support.