Refund & Shipping Policy

Items claimed across a live show are consolidated into one order and, where possible, one shipment to save on shipping. Orders generally ship within a few business days after payment.

Tracking is added to your order and visible in My Depot → Tracking once your package is on its way.

After a live show, you have a short window (typically 24 hours) to add eligible store items to your open order so they ship together.

Because live-sale inventory is limited and one-of-a-kind, sales are generally final. We will make it right when something is wrong on our end.

Damaged, defective, or wrong item? Open a ticket in My Depot → Support (category: Damaged Item or Wrong Item) within 7 days of delivery, with photos. We’ll arrange a replacement, credit, or refund.

If tracking stalls or your package doesn’t arrive, open a Support ticket (category: Lost Mail) and we’ll investigate with the carrier and resolve it.

An unpaid invoice that passes its payment window may be cancelled, and the items may be released back to inventory.

Approved refunds go back to your original payment method or as Depot Credit, at our discretion based on the situation.